At Abelha Honey Co., we want you to be happy with every order. Because our products are food items, we have specific guidelines for returns, refunds, and replacements to protect product quality and customer safety.
1. Food Product Returns
For health and safety reasons, we generally do not accept returns of opened or used honey and food products.
If you are unhappy with your order because it arrived damaged, incorrect, defective, or with another issue, please contact us so we can review the situation and determine the best resolution.
2. Damaged Products
If your order arrives damaged during shipping, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged product and packaging
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Any other relevant information we may request
After reviewing the situation, we may offer a replacement, refund, store credit, or another appropriate solution.
3. Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will review your order and, where appropriate, arrange for the correct product to be sent or provide another suitable resolution.
Please do not return an incorrect product unless we provide instructions to do so.
4. Defective or Product-Related Issues
If you believe a product has a quality issue, please contact us promptly with your order details and information about the problem.
We may ask for photographs or other details to help us understand and investigate the issue.
Depending on the circumstances, we may provide a replacement, refund, or store credit.
5. Refund Eligibility
Refunds may be considered for eligible situations, including:
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Damaged products received during shipping
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Incorrect products sent with an order
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Products confirmed to have a quality or fulfillment issue
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Other circumstances approved by Abelha Honey Co.
Refund eligibility is determined on a case-by-case basis and may be subject to applicable laws and regulations.
6. Non-Returnable Items
Certain products may not be eligible for return or exchange, including:
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Opened or partially consumed food products
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Used honey products
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Products returned without prior approval
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Products damaged after delivery due to improper handling or storage
We reserve the right to decline a return or refund when the product does not meet our return requirements.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
If a cancellation is approved, any eligible refund will be processed using the original payment method where possible.
8. Refund Processing
Once your refund has been approved, we will initiate the refund through the applicable payment method.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.
Abelha Honey Co. does not control the processing time of third-party financial institutions.
9. Shipping Charges
Original shipping charges may not be refundable unless the refund is related to an error, damaged product, or another issue for which Abelha Honey Co. is responsible.
Additional shipping charges may apply when a customer provides incorrect delivery information or requests a change that results in additional costs.
10. Exchanges and Replacements
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability depends on product availability at the time the request is approved.
If the original product is unavailable, we may offer a comparable alternative, store credit, or refund where appropriate.
11. Return Authorization
Please contact us before sending any product back.
Do not send products to a return address without receiving instructions from Abelha Honey Co. Unauthorized returns may not be accepted or processed.
12. Natural Characteristics of Honey
Honey is a natural product, and variations in color, texture, consistency, and crystallization can occur naturally.
These characteristics are not necessarily signs of spoilage or product defects and generally do not qualify for a refund or replacement.
Small-batch and infused honey products may also have slight variations from one batch to another.
13. Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information when placing an order.
If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.
Refunds for orders returned due to incorrect customer-provided information may be subject to applicable shipping and processing costs.
14. Contacting Us About an Issue
If you experience a problem with your order, please contact Abelha Honey Co. as soon as possible after receiving it.
When contacting us, please include your order number, the name of the product, and a clear description of the issue. Photographs may also be requested to help us evaluate damaged or incorrect items.
We will review your request and work with you to find a reasonable solution.
15. Policy Updates
Abelha Honey Co. may update this Return & Refund Policy from time to time to reflect changes to our products, services, business practices, or applicable laws.
Any changes will be posted on this page with an updated Last Updated date.
We encourage customers to review this policy before placing an order.